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FAQ

Do you ship worldwide?
Yes, we do. Just select the correct country when filling in your information.

Which payment procedure should I choose?
If you are not from the Netherlands or from Belgium, the only way to pay is through Paypal.

Can I pay with credit card?
Yes, you can through Paypal.

My order still hasn’t arrived. What can I do?
Check your tracking status. Read the disclaimer for any other information. If the total period of time stated within the disclaimer, including the 30 days delay from customs, have expired please contact us at shop@barongfamily.com.
Disclaimer: http://shop.barongfamily.com/pages/terms-and-conditions

What are customs and why are they holding my order back?
Google is your best friend. http://en.wikipedia.org/wiki/Customs

Why are the international shipping fees so high?
Unfortunately these are the lowest prices we can get. There is little we can do about it.

Can I get express shipping?
Yes, USA & Can only! take up to 3 - 5 business days. Working on other countries.

How can I track my order?
We send an automatic trackingcode to all our customers, as soon as the package has been send out. This will either be send through our carrier, or we will send it out directly. If you haven’t received this mail, please check your spam. If you haven’t received any e-mail from us regarding your order at all, please first check if your order was successful. If your order was successful and you haven’t received any e-mail at all, please contact us at shop@barongfamily.com. When contacting us, please add your name, address and date of order. All other information about orders and shipping can be found in the disclaimer.
When will a product be restocked?
If it’s not in the text at the productpage, it will either be restocked when mentioned on the Barong Family Instagram or otherwise the product will not be restocked. We do however advise you to register your e-mail on the productpage to be notified about any restock. If an product is not on the site anymore, don't expect an restock.

I want to return my items. What do I do now?
Please read the disclaimer. It will all be explained.
Disclaimer: http://shop.barongfamily.com/pages/terms-and-conditions

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