Return policy

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. When returning your item you are required to inform us ( about the day of returning the item, including an trackingcode and the carrier. 

Please note: We do not exchange items.

If an item is not shipped back in the *original condition, or within the 14 days we will not refund the item. So please check this before returning your item.

*All items returned need to contain all the still attached tags and must have no signs of being used, worn, washed or modified.

For international returns we strongly suggest you mark it as a gift. Any costs charged by customs upon returning will be deducted from your refund. If you do not inform us about the conditions as mentioned, your return order cannot be processed.

**Please email before making a return**

Send both the invoice and parcel to:

PT Barong Family Asia
Reg: Barong Family Shop
ATTN: Agustinus Nindito
El Hotel Royale Apartemen SPP 8C10,
Jl Merdeka No. 2 Braga, Kec. Sumur Bandung, Kota Bandung 40111


Please also add the reason for return. 

Please note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.
  • Reimbursement will usually take 2-4 weeks, after receiving the package, before being processed and the payment to be returned.
  • Returned items which do not include all necessary information, should expect an delay in their reimbursement.

Faulty items or Wrong items
If the item you received is faulty or wrong, please contact quoting your order number, your name and address and details of the product. We will then advise on how to proceed with the return.

Please note that all these returns should be done no later than 7 days after agreements are made through e-mail conversation, and contain all required information as mentioned before.